Personal Data Processing Policy – Dunatos
1. Identification of the Data Controller
The entity responsible for processing your personal data is Dunatos, residing in the city of Cali, Colombia. Contact email: info@dunatos.com.co.
2. Legal Framework
This policy is governed by Law 1581 of 2012, Decree 1377 of 2013, and any other regulations that modify or supplement them, thereby guaranteeing citizens’ constitutional right to access, update, and correct information collected about them in databases.
3. Purpose of Data Processing
The personal data collected through our website (name, ID number, address, phone number, and email address) will be used for the following purposes:
Manage the purchasing, shipping, and delivery process for apparel and fashion products.
Issue legal invoices and comply with accounting obligations.
Provide technical support and customer service (PQRS).
Send advertising information, promotions, and brand updates (provided the user gives consent).
Conduct market research and internal statistical analyses.
4. Rights of Data Subjects
Under Colombian law, as the data subject, you have the right to:
To know, update, and correct your personal data with respect to Dunatos.
Request a trial regarding the consent granted for the processing of your data.
To be informed regarding how their personal data has been used.
Revoke the authorization or request the deletion of your data if you believe that constitutional principles, rights, and safeguards are not being respected.
Access for free to their personal data that has been processed.
5. Authorization by the Account Holder
By browsing and making a purchase on our website, you give your prior, express, and informed consent for Dunatos process your personal data in accordance with the provisions of this document.
6. Procedure for Exercising Rights (Habeas Data)
If you wish to make an inquiry, file a complaint, or request the deletion of your data, you must send a written request to the following email address: info@dunatos.com.co. Your request will be processed within a maximum of fifteen (15) business days, as required by law.
7. Information Security
At Dunatos, we implement technical and administrative measures to protect your personal data and prevent its loss, misuse, unauthorized access, or theft. We use secure technology platforms for payment processing and data storage.
8. Use of Cookies
Our website uses cookies to improve the user experience and analyze traffic. By continuing to browse the site, you agree to the use of these cookies, which you can disable in your browser settings.
9. Term
This policy takes effect on May 12, 2026. Personal data will remain in our database for as long as necessary to fulfill the purposes described or as required by Colombian accounting and tax laws.
