Frequently Asked Questions
1. Why shop at DUNATOS?
• Garments selected with versatility in mind.
• Outfit ideas to get the most out of every purchase. @dunatos_
• Personalized service.
• Real fashion for real women.
• Secure shopping and support before and after your purchase.
2. How do I place an order?
You can place your order directly through our website, Instagram, or WhatsApp. Once payment is confirmed, we will process your order and keep you updated on the shipping status.
3. Do you ship throughout Colombia?
Yes. We ship nationwide using reliable shipping carriers.
4. How long will it take for my order to arrive?
Delivery times may vary depending on the destination city. Orders typically arrive within 2 to 7 business days after payment is confirmed.
5. How do I know my size?
Each product includes a size guide. If you have any questions, our team can assist you in choosing the right size.
6. What if the garment doesn't fit me?
You can request an exchange within the timeframes specified in our exchange policy. The item must be unworn, with tags attached, and in perfect condition.
7. Do you offer refunds?
Due to company policy, we do not issue refunds. However, you may request an exchange in accordance with our current policies.
8. Are the colors of the garments exactly the same as in the photos?
We strive to display colors as accurately as possible. However, slight variations may occur due to lighting conditions in the photographs or individual screen settings.
9. What payment methods do you accept?
We accept bank transfers, payments via digital platforms, and other payment methods available in our store.
10. Do the garments come with a warranty?
Yes. All of our garments are covered by a warranty against manufacturing defects in accordance with Colombian law.
11. Can I get advice on how to coordinate my outfits?
Sure. At DUNATOS, we love helping you get the most out of every purchase. We can suggest different ways to style the same piece and create multiple outfits.
12. How can I contact DUNATOS?
You can reach us via WhatsApp, Instagram, or through the contact form on our website. We’d be happy to help you.
