Exchanges and Returns

1. Exchanges due to size, color, or product code

Exchanges may be requested within 5 calendar days of the order delivery date.

For the change to be approved, the item must:
• Be in perfect condition.
• Must be unused.
• Keep the original labels.
• Be clean, free of odors, stains, alterations, or modifications.
Shipping costs incurred due to exchanges based on personal preference, size, or product code will be the customer's responsibility.

2. Exchanges due to warranty claims or manufacturing defects

If your garment has a manufacturing defect, you may contact us within 30 calendar days of the purchase date.
The item will be inspected by our team to determine whether the warranty applies in accordance with current regulations.
• The following are not considered manufacturing defects:
• Damage caused by improper use.
• Normal wear and tear on the garment.
• Improper washing or drying.
• Changes made by third parties.

3. Inventory Availability

Changes are subject to inventory availability.
If the item you purchased is out of stock, you can choose another item of equal value or pay the difference if you select a higher-priced item.

4. Refunds

DUNATOS does not issue refunds for changes in size, color, personal preference, or product model.
Refunds will only be issued in the cases provided for by Colombian law governing e-commerce and consumer protection.

5. Products on sale or at a discount

Items purchased during promotions, sales, clearance events, or special sales cannot be exchanged, except under the legal warranty for manufacturing defects.

6. Process for requesting a change

• Contact our customer service team.
• Please provide your name, order number, and the reason for your request.
• Attach photos of the garment.
• Our team will guide you through the steps needed to complete the process.

Contact

If you have any questions about exchanges, warranties, or returns, please contact us through our official customer service channels.