{"id":166,"date":"2026-04-28T09:53:36","date_gmt":"2026-04-28T09:53:36","guid":{"rendered":"https:\/\/dunatos.com.co\/frequently-asked-questions\/"},"modified":"2026-05-30T20:48:23","modified_gmt":"2026-05-31T01:48:23","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/dunatos.com.co\/en\/frequently-asked-questions\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"
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Frequently Asked Questions<\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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1. Why shop at DUNATOS?<\/h4>

\u2022 Garments selected with versatility in mind.
\u2022 Outfit ideas to get the most out of every purchase. @dunatos_
\u2022 Personalized service.
\u2022 Real fashion for real women.
\u2022 Secure shopping and support before and after your purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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2. How do I place an order?<\/h4>

You can place your order directly through our website, Instagram, or WhatsApp. Once payment is confirmed, we will process your order and keep you updated on the shipping status.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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3. Do you ship throughout Colombia?<\/h4>

Yes. We ship nationwide using reliable shipping carriers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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4. How long will it take for my order to arrive?<\/h4>

Delivery times may vary depending on the destination city. Orders typically arrive within 2 to 7 business days after payment is confirmed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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5. How do I know my size?<\/h4>

Each product includes a size guide. If you have any questions, our team can assist you in choosing the right size.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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6. What if the garment doesn't fit me?<\/h4>

You can request an exchange within the timeframes specified in our exchange policy. The item must be unworn, with tags attached, and in perfect condition.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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7. Do you offer refunds?<\/h4>

Due to company policy, we do not issue refunds. However, you may request an exchange in accordance with our current policies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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8. Are the colors of the garments exactly the same as in the photos?<\/h4>

We strive to display colors as accurately as possible. However, slight variations may occur due to lighting conditions in the photographs or individual screen settings.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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9. What payment methods do you accept?<\/h4>

We accept bank transfers, payments via digital platforms, and other payment methods available in our store.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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10. Do the garments come with a warranty?<\/h4>

Yes. All of our garments are covered by a warranty against manufacturing defects in accordance with Colombian law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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11. Can I get advice on how to coordinate my outfits?<\/h4>

Sure. At DUNATOS, we love helping you get the most out of every purchase. We can suggest different ways to style the same piece and create multiple outfits.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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12. How can I contact DUNATOS?<\/h4>

You can reach us via WhatsApp, Instagram, or through the contact form on our website. We\u2019d be happy to help you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

Preguntas Frecuentes 1.\u00bfPor qu\u00e9 comprar en DUNATOS? \u2022 Prendas seleccionadas pensando en la versatilidad.\u2022 Ideas de outfits para aprovechar mejor cada compra. @dunatos_\u2022 Atenci\u00f3n personalizada.\u2022 Moda real para mujeres reales.\u2022 Compras seguras y acompa\u00f1amiento antes y despu\u00e9s de la venta. 2.\u00bfC\u00f3mo puedo realizar un pedido? Puedes realizar tu compra directamente a trav\u00e9s de nuestra p\u00e1gina […]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-builder.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-166","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/dunatos.com.co\/en\/wp-json\/wp\/v2\/pages\/166","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/dunatos.com.co\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/dunatos.com.co\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/dunatos.com.co\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/dunatos.com.co\/en\/wp-json\/wp\/v2\/comments?post=166"}],"version-history":[{"count":10,"href":"https:\/\/dunatos.com.co\/en\/wp-json\/wp\/v2\/pages\/166\/revisions"}],"predecessor-version":[{"id":1210,"href":"https:\/\/dunatos.com.co\/en\/wp-json\/wp\/v2\/pages\/166\/revisions\/1210"}],"wp:attachment":[{"href":"https:\/\/dunatos.com.co\/en\/wp-json\/wp\/v2\/media?parent=166"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}